So I'm at a conference in Baltimore, staying at a very nice hotel in the Inner Harbor, and I'm ridiculously unwired. The hotel's conference rooms, where I spend most of my day, have a wi-fi network ... but I can't sign on to it. My hotel room has internet access ... but it's $10 a day, and the 2-foot of Ethernet cable they expect me to use to connect to the network jack effectively shackles me to the room's desk.
As a geek with a home wi-fi network, who's used to being able to take his laptop everywhere, this is infuriating.
So, hotels of the world, listen up: it's no longer enough for you to provide high speed internet access from rooms. You need to cut the wires, and you need to offer rates that incorporate 24/7 internet access. For modern geeks and -- I suspect -- even for business travelers, the Web is ubiquitous. Balkanizing your hotel's internet coverage, and chaining your guests to their desks, is eventually going to lose you customers.
Monday, January 31, 2005
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